Privacy policy.

LAST UPDATE: 19/10/22

Gentle Living and/or The Gentle Living Nurse is owned by Rebecca Corbett and I am committed to providing quality and ethical services to you. This policy outlines my ongoing obligations to you in respect of how I manage your Personal Information. Your privacy is respected and important to me.

I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do I collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including through interviews, correspondence by telephone and online calls, by email, via my website www.thegentlelivingnurse.com.

I collect your Personal Information for the primary purpose of providing my services and information to you. I never sell your Personal Information to any external or third parties and do not provide your Personal Information to any external or third parties without your consent and/or with the exception of reasons listed beneath Disclosure of Personal Information.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by me only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure.

  • Where required or authorised by law.

  • For goods or services which you have purchased.

  • For payment processing.

  • To protect my copyright, trademarks and other legal rights.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information I hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.

Gentle Living will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to me that your Personal Information is up to date. I  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records and ensure that I can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on my website www.thegentlelivingnurse.com.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact me at:

 becky@thegentlelivingnurse.com